Frequently Asked Questions
Everything you need to know about your Notre experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location.
How do I process a return or exchange?
You can return unworn items with original tags within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label and start your exchange.
Are your products authentic?
Yes, Notre guarantees the authenticity of every item we sell. We work directly with designers and authorized distributors to curate our collection.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international customs and duties coverage?
For most international destinations, duties and taxes are calculated at checkout to ensure there are no hidden fees upon delivery.